The Ultimate Way
The customer always knows best - and comes first!
Keep things simple - no ‘Red Tape’
Under promise & over deliver. Always do what you say you’re going to
Here at Ultimate Finance, we have very clear ideas about the way the Group should be run, about the attitudes and principles within the team, and how our clients and their customers should be treated.
Instead of some meaningless Mission Statement they produced a set of simple clear principles that defined exactly how everyone in the business was expected to perform their role, and how the company should serve its clients.
Have a 'can do' attitude. Be fresh in your approach
There’s always someone else that knows better than you
Never make assumptions
These are listed on the post-it notes dotted around the page and have helped create a business that is now widely recognised for the flexibility of its funding arrangements, for its excellent customer service, for its lack of red tape and for its reliability, transparency, accessibility and professionalism.
Coach, train and create an environment in which everyone can excel
Find out what the customer wants (not what you want to give them!)
Don't make excuses!
ALWAYS make the ‘right’ decision, not the ‘popular’ one
The fact that all members of the team so eagerly follow these principles is not just proof that the management leads by example, but that an environment has been created whereby the staff enjoy what they do; happy staff are productive and efficient staff. Unlike most other invoice finance businesses, Ultimate is a public company quoted on the London stock exchange. The majority of staff have shares and the company has to conform to the highest standards of corporate governance.